Archive | November, 2010

Glamazon.com From Now On

3 Nov

You know that line, “There’s no such thing as a free lunch.” ?

Well, I have officially decided to believe in it. You see, places like Amazon and Ebay give me hope that the things that I want can be found at a great discount, and if I look hard enough, I will find whatever it is that I’m looking for, for half the retail price.

Yes, this sentiment will be backed by a story.

As I have, I believe, previously mentioned, my lovely boyfriend is from the wonderful state of Wisconsin. Therefore, we will be visiting family there over Christmas break. This sounded like a superb idea until my excited emails to both of Kit’s parents were met by replies that simply asked, “You know it’s going to be winter here, right?”

This sent me on a wild goose chase for some UGG boots.

Don’t get me wrong. I’ve done the necessary fun making of the girls in mini skirts and puffy vests frolicking around in their UGGs in August… I however just wanted something to keep my feet warm, and due to the surge of popularity, I figured it was a good place to start.

So I found a pair I really liked, called the “Classic Cardy:”  oversized buttons, sweater material, 3 ways to wear them… Give them pockets and I may marry them. Done & done. I’ll take them.

So, of course, I begin to scour Google Shopping, Amazon, Ebay, Craigslist… All the things in my arsenal.

After what felt like years of searching, success! I found them for less than 70% of their normal selling price! I’d never heard of the website, but I found it through Google Shopping and it was Paypal, UPS, and Western Union verified. I read the fine print in the return policy and everything looked great, so boom! I did it. I was so proud of myself.

 

Then today, they came in the mail.

 

First of all, they’re a totally different color than they look in the picture (which I had expected, so that wasn’t such a big deal). They also fit quite snugly (read: too small). When I pulled the inserts out, the fuzz from the inside lining came out in puffs… And to top that off, I found a section of the return policy of the website that I’d previously missed. It reads as follows:

Our website cannot give a full refund for non-quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.
“I am not satisfied with this product.”
”I didn’t realize before placing order that the items you sell are superior replica ones.”

 

Okay, fine, I’m an idiot. I admit it freely. I can’t believe I missed this….. But that doesn’t mean I’m keeping these fake-o boots. Hell no.

So I begin the process of contacting the seller and asking for a refund. This is where the story becomes worth reading (so don’t give up on my rambling now!).

“Jenny” sends me an email regarding my request for a refund. It says:

Dear Rachel Roberts,
We just have received a complaint of paypal from you, could you please tell more detail of it? thanks
always wait for your email,
Sincerely,
Jenny

 

I emailed her back and politely explained that I wanted a refund because I didn’t know the boots were replicas and they didn’t fit correctly, as well as being the wrong color. We went back and forth a few times until I received this message:

 

Dear Rachel Roberts,
Sorry for keeping you wait for so long, we have contacted the warehorse about the ugg cardy, I think the warehouse sent a wrong color after we call the warehouse, cause it’s too similar, after we discuss about it, we provide two ways to solve this situation,

1. We will return $50 back to you for a discount, and you keep the boot, and i think it takes a while and it will be fit, and we will appreciate your understanding. (Recommended)

2. Please pay more $80 to us for a new ugg cardy fing and you will get both two boots, do not forget to choose the right size,

3. and you could tell your opinions to us, too.

To return a boot to us, it feels complicated to us, and you have to pay the shipping cost for returning the boot, actually, we have to take this loss as we have to satisfy our customer, this is always our goal.We are sorry for bring you this kind of troblem, we will do much more better after this.

Please feel free to contact us again, always wait for you mail.

Sincerely

Jenny

 

After laughing hysterically in spite of my livid-ness at the situation, I emailed her back and told her I wanted my money back and that was all I was willing to say. A woman named Michelle hijacked Jenny’s email and sent me the last paragraph of the above email again, in a separate email, assuming that I would respond differently to a different name typed at the end, I suppose? I responded to Michelle and told her as well that I was sorry that returning a boot “feels complicated” to her, but that she was going to have to figure it out.

 

Long story short, I’m getting my money back and only shopping on Amazon from now on.

 

The End.